Why Can’t I Generate a Schedule?

The auto-scheduler needs certain conditions to create a valid schedule. If you’re seeing errors or empty results, this guide will help you diagnose and fix the issue.

[!INFO] Auto-Schedule is a Gold tier feature. If you don’t see the auto-schedule option, check your subscription level.

Common Error Messages

”Not enough teams”

Cause: The selected division has fewer than 4 teams.

Solution:

• Add more teams to the division
• Enroll existing teams for the season
• Select a different division

”No valid time slots”

Cause: No courts are available during schedulable hours.

Solutions:

• Add locations with courts
• Remove blackouts that block all dates
• Extend the season date range
• Expand daily scheduling hours

”All teams have conflicts”

Cause: Every team has blackouts or constraints that block all potential times.

Solutions:

• Review team blackouts—are they too restrictive?
• Check if travel limits are too small
• Reduce hard constraints in scheduler config

[!WARNING] The scheduler cannot find a solution if the constraints are mathematically impossible to satisfy.

Pre-Flight Checklist

Before running the scheduler, verify these requirements:

Required (Blockers)

• Season exists with start and end dates
• At least one location with courts
• At least 4 teams enrolled in the division
• At least some days without blackouts

Recommended

• Team travel limits configured
• Holiday blackouts entered
• Venue availability confirmed
• Scheduler config reviewed

Feasibility Analysis

When the scheduler runs, it first checks feasibility:

Feasibility Score

Score	Meaning
95-100%	Excellent—all constraints satisfied
85-94%	Good—minor soft violations
70-84%	Acceptable—some compromises made
Below 70%	Poor—review constraints
0%	Infeasible—cannot create schedule

Reading the Feasibility Report

The report shows:

• Which constraints were violated
• How many events were affected
• Suggestions for improvement

Adjusting Constraints

If the scheduler fails, try relaxing constraints:

In Order of Impact

1. Reduce hard blackouts: Convert some to soft
2. Increase travel limits: Allow more distance
3. Expand available days: Add more scheduling days
4. Lower max games limits: Allow more flexibility
5. Add more venues: Increase court availability

[!TIP] Make one change at a time and re-run the scheduler. This helps identify which constraint was the blocker.

Scheduler Configuration Issues

Check Your Config

1. Click Settings in the sidebar
2. Click Scheduler Config in the settings menu
3. Review each setting and look for overly restrictive values:
   • Max matches per day = 1 (too low for large leagues)
   • Min rest hours = 48 (too high for weekly leagues)
   • Late slot threshold = 5:00 PM (too early)

Reset to Defaults

If configuration is suspect:

1. Select a preset (e.g., “Balanced”)
2. Apply the preset
3. Make minimal adjustments

Low Feasibility but Some Results

If you get a schedule but the score is low:

Review the Violations

1. Open the generated proposal
2. Check the conflicts list
3. Understand which constraints were violated
4. Decide if violations are acceptable

Options

• Accept with soft violations: Many soft violations are acceptable
• Adjust and re-run: Tweak constraints for better results
• Manual adjustment: Take the proposal and fix issues by hand

Getting Help

If you’ve tried everything and still can’t generate a schedule:

1. Run the Pre-Flight Check and save the report
2. Export your Scheduler Config
3. Contact support with both documents
4. Describe what you’ve tried