General FAQ
Find answers to the most common questions about MatchGrid.
Getting Started
What is MatchGrid?
MatchGrid is an AI-powered sports scheduling platform that helps leagues, conferences, and clubs create conflict-free schedules in minutes. It handles blackouts, travel limits, venue availability, and team constraints automatically.
Who is MatchGrid for?
- Athletic Directors managing conference schedules
- Club Administrators coordinating multiple teams
- League Commissioners running recreational or competitive leagues
- Tournament Directors organizing brackets and pool play
How long does it take to set up?
Most users complete basic setup in under 30 minutes:
- Quick Start wizard: 2 minutes
- Add teams: 5-10 minutes
- Add locations: 5 minutes
- Generate first schedule: 1-2 minutes
Features
What sports does MatchGrid support?
MatchGrid supports any sport with scheduled events:
- Volleyball, Basketball, Soccer, Football
- Baseball, Softball, Wrestling, Swimming
- Tennis, Hockey, Lacrosse, and more
The terminology system adapts to your sport (games vs matches, courts vs fields, etc.).
Can I manually edit the generated schedule?
Yes! The auto-scheduler creates a baseline, but you can:
- Move events with drag-and-drop
- Add or remove games
- Adjust times and venues
- The system checks for conflicts in real-time
Does MatchGrid handle tournaments?
Yes, on Silver tier and above:
- Single and double elimination brackets
- Pool play with advancement
- Round robin formats
- Hybrid tournaments (pools + brackets)
Pricing
Is there a free plan?
Yes! The Free tier includes:
- Up to 4 teams
- Basic scheduling features
- Manual schedule creation
- No credit card required
Can I try premium features before paying?
Start a 14-day free trial of any paid tier. No credit card required to start the trial.
Do you offer discounts?
Yes, we offer:
- Annual billing: 20% off monthly rates
- Nonprofits: Contact sales for pricing
- Educational institutions: Academic discounts available
Data & Security
Is my data secure?
Yes. MatchGrid uses:
- 256-bit SSL encryption
- SOC 2 compliant infrastructure
- Regular security audits
- Data backups every hour
Can I export my data?
Yes, export your data anytime in multiple formats:
- Schedules: PDF, Excel, CSV, ICS
- Team rosters: CSV
- Full data export: Available on request
Who owns the data I enter?
You do. Your data belongs to your organization. We never sell or share your information with third parties.
Support
How do I get help?
Multiple support options:
- Help Center: Browse articles and guides (you’re here!)
- In-App Help: Click the ? icon for contextual help
- Email Support: support@matchgrid.com
- Live Chat: Available on Gold tier and above
What are the support hours?
- Email: Responses within 24 hours (business days)
- Live Chat: Monday-Friday, 9 AM - 6 PM ET
- Enterprise: 24/7 priority support
Can I request a feature?
Yes! We love feedback. Submit feature requests through:
- The in-app feedback button
- Email to feedback@matchgrid.com
- Your account manager (Enterprise)
Account Management
How do I reset my password?
- Go to the login page
- Click Forgot Password
- Enter your email
- Check your inbox for the reset link
Can I have multiple organizations?
Yes. Use the organization switcher in the top-left to move between different organizations you manage.
How do I delete my account?
Contact support to request account deletion. We’ll confirm and process within 7 business days. Note: This permanently removes all your data.
[!TIP] Can’t find your answer? Use the search bar at the top of the Help Center or contact support directly.